Privacy Policy
Last updated: August 1, 2026
1. Information We Collect
Elev8 Cleaning Solutions ("Elev8," "we," "us," or "our") collects information you provide directly to us when you:
- Request a quote or service through our website forms
- Contact us through our website, by phone, or by text message
- Subscribe to our email newsletter
- Schedule an appointment
- Opt in to receive SMS/text messages from us
This information may include your name, email address, telephone number, property address, service preferences, and any details you include in your messages to us.
2. How We Use Your Information
We use the information we collect to:
- Provide, schedule, and improve our cleaning services
- Respond to your inquiries, quotes, and requests
- Send appointment confirmations, reminders, and service updates
- Send marketing or promotional communications only where you have given consent
- Process payments and manage billing
- Comply with legal obligations
3. SMS/Text Messaging & Consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories described in this policy exclude text messaging originator opt-in data and consent; that information will not be shared with, or sold to, any third parties.
How you opt in
You may consent to receive SMS/text messages from Elev8 Cleaning Solutions by checking the SMS consent checkbox on one of our website forms (for example, our contact, quote, or commercial inquiry forms), or by texting us first. Consent to receive text messages is not a condition of purchasing any goods or services.
What you will receive
If you opt in, we may send you text messages related to quotes, appointment scheduling and confirmations, service reminders and updates, follow-ups on your inquiries, and (only if you consented to marketing) occasional offers.
Message frequency, rates, and cancellation
- Message frequency varies based on your interactions with us.
- Message and data rates may apply depending on your mobile carrier plan.
- Opt out at any time by replying STOP to any message from us. After you send STOP, we will send one final message confirming that you have been unsubscribed. No further messages will be sent unless you opt back in.
- Reply HELP for assistance, or contact us at info@elev8texas.com or (512) 701-8085.
How we store consent
We maintain records of SMS opt-in and opt-out requests, including the date, time, and the consent language presented to you, so that we can honor your preferences.
4. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:
- To trusted service providers who assist us in operating our business and website (such as hosting, scheduling, and messaging platform providers), who are bound to use it only to perform services for us
- When required by law, or to protect our rights, safety, or property
- In connection with a business transfer or merger
Text messaging opt-in data and consent are never shared with third parties or affiliates for marketing or promotional purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights & Choices
You have the right to:
- Access and update your personal information
- Request deletion of your data
- Opt out of marketing emails by using the unsubscribe link in any email
- Opt out of text messages at any time by replying STOP
- Request a copy of the data we hold about you
To exercise any of these rights, contact us using the details in the Contact Us section.
7. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your experience and analyze site traffic. You can control cookie settings through your browser preferences.
8. Children's Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
9. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Elev8 Cleaning Solutions
Email: info@elev8texas.com
Phone: (512) 701-8085
Service Area: Greater Austin Area, Texas
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date above.